Service Charter
Gitwebe Technical Training Institute is committed to providing timely, transparent, and quality services to students, staff, and the general public.
This Service Charter outlines our service points, services offered, expected service standards, and applicable charges.
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| No | Service Point | Service Offered | Service Standard | Cost |
|---|---|---|---|---|
| 1 | Main Gate | Ushering and directing visitors | Visitors Shall be registered in the visitor’s book and directed within 5 minutes | Free |
| 2 | Reception Desk | Handling enquiries | Enquiries responded to within 5 minutes | Free |
| 3 | Principal’s Office | Administrative issues | The Office of the Principal shall be fully functional from Monday to Friday from 8am to 5am | Free |
| Correspondences | Response provided within 5 working days | Free | ||
| 4 | Registrar’s Office | Admission of students | Completed within 20 minutes after payment | Ksh 1,550 |
| Registration of students | Completed within 30 minutes after payment | Fees per course | ||
| Issuance of external slips and certificates upon approval by principal | students shall be issued with external slips/certificates on the same day upon completion of all the requirements | Free | ||
| 5 | Examination Office | Registration and administration of examinations | Registration completed within 30 minutes | Free |
| Issuance of examination timetables | Timetables issued at least 2 weeks before exams | Free | ||
| 6 | Industrial Attachment Office | Placement of students | students should be issued with a log book, attachment letters and insurance 2 weeks before commencement | Ksh 2,000 |
| Supervision and assessment | Supervisory visit conducted after 8 weeks after placement | Free | ||
| 7 | Dean’s office | Issuance of student identity cards | ID cards issued within 1 week after registration | Ksh 500 |
| 8 | Finance Office | Fees payment | Receipts issued within 5 minutes upon presentation of bank pay in slip | Free |
| Payment of suppliers | Payments processed within 80 days after invoice | Free | ||
| 9 | Stores | Receiving of goods | Goods shall be received Monday to Friday between 8:00 am to 4:00pm within 15 minutes of delivery upon verification | Free |
| Issuance of goods | Goods shall be issued within 5 minutes after approval by the principal/deputy. | Free |